Refund Policy
Transparent refunds processed after quality inspection. Your satisfaction is our commitment.
Refund Process at a Glance
Return Initiated
Request within 3 days of delivery
Item Shipped
Courier the item back to us
Quality Check
We inspect garment in 1–3 days
Refund Credited
Processed within 5–7 business days
Our Commitment
We ensure every returned product is carefully inspected before processing refunds. This protects both our customers and our quality standards. Refunds are issued only when the return meets our policy criteria.
1. Refund Eligibility
Refunds are processed when any of the following conditions are met:
- The return was approved and the item was returned within the 3-day return window.
- The returned product passes our quality inspection — unused, unwashed, tags intact, and in original packaging.
- The product was received in a defective or damaged condition caused during transit.
- We shipped the wrong item (different from what was ordered).
- The order was cancelled before dispatch (instant refund applies).
2. Inspection Process
Once we receive your returned item at our Santiniketan warehouse, our quality team will inspect it within 1–3 business days. We check the following:
Item Condition
Verified unused, unwashed, and unaltered with no perfume, stains, or signs of wear.
Tags & Labels
All original brand tags, labels, and fold ribbons must be attached and intact.
Original Packaging
Item must be returned in its original polybag and packaging box.
Order Match
The returned item must exactly match the product from the original order.
3. Refund Timelines
| Refund Method | Timeline After Approval |
|---|---|
| Original Payment Method (UPI, Net Banking, Cards) | 5–7 Business Days |
| Cash on Delivery (COD) – Bank Transfer / UPI | 5–7 Business Days |
| Store Credit (Sayanis Wallet) | Within 24 Hours |
| Cancelled Order (before dispatch) | Instant – 3 Business Days |
* Refund timelines are subject to your bank's processing times. Sayani's Creation initiates the refund within the stated period.
4. COD Refunds
For Cash on Delivery orders, refunds are issued via bank transfer or UPI. When your refund request is approved, you'll need to provide your:
- Bank Account Number & IFSC Code
- Account Holder Name
- UPI ID (optional alternative)
5. Partial Refunds
Partial refunds may be issued in the following situations:
- Only some items from a multi-item order are returned.
- Coupons or discounts applied will be adjusted proportionally.
- Original shipping charges are non-refundable (except for defective/wrong items).
6. When Refund is Rejected
If the returned item fails our inspection (e.g., shows signs of use, missing tags, or was damaged by the customer), your refund will be rejected and:
- You will be notified via email and WhatsApp with the specific reason for rejection.
- The item will be shipped back to you at your cost.
Need Help with a Refund?
Our support team is available Mon–Sat, 10 AM – 7 PM IST.
📍 Near Masjid, Nazrulpally, Bhubandanga, Bolpur, Pin: 731204, West Bengal