Refund Policy

Standard Return & Quality Inspection Process

Refund Process

Return Initiated

Request return within 3 days

Item Shipped

Courier the item back to us

Quality Check

We receive & inspect garment

Refund Credited

Refund processed within 5-7 days

Our Commitment

We ensure every returned product is carefully inspected before processing refunds. This protects both our customers and our quality standards. Refunds are issued only when the return meets our policy criteria.

Refund Eligibility

Refunds are processed when:

The return was approved and the item was returned within the 3-day return window.
The returned product passes our quality inspection (unused, unwashed, tags intact, original packaging).
The product was received in a defective or damaged condition.
We shipped the wrong item.
The order was cancelled before dispatch (instant refund applies).

Inspection Process

Once we receive your returned item, our quality team will inspect it within 1–3 business days. We check:

Item condition (unused, unwashed, unaltered).
Presence of original tags and labels.
Original packaging intact.
Item matches the original order.

You will be notified via email and WhatsApp once the inspection is complete and whether the refund is approved or rejected.

Refund Timelines

Refund Method	Timeline After Approval
Original Payment Method (UPI, Net Banking, Cards)	5–7 business days
Cash on Delivery (COD) – Bank Transfer / UPI	5–7 business days
Store Credit (Sayanis Wallet)	Within 24 hours
Cancelled order (before dispatch)	Instant – 3 business days

* Refund timelines are subject to your bank's processing times. Sayanis Creation initiates the refund within the stated period.

COD Refunds

For Cash on Delivery orders, refunds are issued via bank transfer or UPI. You will need to provide your bank account details (Account Number, IFSC code, and Account Holder Name) or UPI ID when your refund request is approved.

When Refund is Rejected

If the returned item fails our inspection (e.g., item shows signs of use, missing tags, damaged by customer), your refund will be rejected and:

You will be notified with the reason for rejection.
The item will be shipped back to you at your cost.

Partial Refunds

Partial refunds may be issued in the following situations:

Only some items from a multi-item order are returned.
Coupons or discounts applied to the original order will be adjusted proportionally.
Original shipping charges are non-refundable (except for defective/wrong items).