Return Policy
Easy returns within 3 calendar days from the date of delivery.
3 Calendar Days
Initiate your return within 3 days of receiving your package.
Tags Intact
Products must be unused, unwashed, and in original packaging.
Quick Pickup
Free door pickup for damaged or wrong products sent by us.
1. Eligibility Criteria for Return
To qualify for a return approval, your order item must strictly meet all of the following conditions:
- Return request submitted within 3 calendar days from the delivery timestamp.
- The item is unworn, unwashed, unaltered, and free from perfume or stains.
- All original brand tags, labels, fold ribbons, and protective polybags remain attached.
2. Non-Returnable Items
For hygiene and custom tailoring reasons, the following items are strictly non-returnable:
3. How to Submit a Return Request
Submit Request in User Dashboard
Log in to your account, navigate to My Orders → View Order → Request Return. Select your return reason and upload photo evidence if item is damaged.
QC Review & Approval (24 Hours)
Our quality team reviews your request within 24 hours. Upon approval, you will receive courier pickup instructions or self-ship dispatch details.
Inspection & Refund Processing
Once received at our Santiniketan warehouse, items undergo quality inspection (1–3 business days). Approved refunds are credited to your original payment method or bank account within 5–7 business days (or within 24 hours for store credit).
Need Help Submitting a Return?
Our support team is available Mon-Sat, 10 AM – 7 PM IST.